Business Process Mapping and Improvement

Improve your business processes and receive superior outcomes.

About this event

Area of Interest: Project Management

Course Summary

Improved processes provide business with superior outcomes. No matter how established the business and processes are, there still can be several opportunities for improvement. Points for improvement are sometimes easily found by only making an illustration for the process.

By the end of this course, through several highly engaging workshops, participants will be able to provide process documentations and illustrations (process maps). Participants will also have a good understanding of the steps involved in business improvement and making processes more agile and productive.

The following questions are addressed in this course:

What is the business process and how is it different to a business activity?

What are different types of process illustrations and the main components of process documentation?

How can Microsoft Visio be used to provide process maps?

What are the capabilities of SAP / ARIS process maps?

What are the existing business improvement methodologies?

What are the required steps for a successful business improvement?

What you will receive:

Comprehensive electronic course notes and exercises

UNSW Canberra certificate of completion/attendance

Masters credit: UNSW Canberra allows students who have successfully completed a minimum of 12 days of approved professional education short courses to use those courses as credit in eligible postgraduate programs. 

Course Content

Business processes vs. business activities

Defining customer values, process, process structures followed by two workshops to practice process structures.

Process illustration and documentation

Presentation on process map, policy and procedure documents. This section includes two workshops to demonstrate a single process diagram and procedure document.

Process-mapping through Microsoft Visio and SAP / ARIS

Explaining the types and components of process maps. This section includes two workshops to build process maps on Visio, and a workshop to describe a process map already built on ARIS.

Business improvement methods and steps

Discussing stakeholders’ identification, types of business process improvement and a brief presentation on Lean Six Sigma. This is followed by a brief presentation on Business Process Re-engineering / Redesign / Rearrangement methods and steps. This section includes two workshops to identify business stakeholders and to find points for improvement in a process map.

Who should attend

Anyone requiring improvement in their leadership skills, including, but not exclusive to:

  • Senior managers
  • Team leaders
  • Project and program managers
  • Business analysts
  • Human resource managers
  • Capability managers
  • Process managers / analysts
  • Business managers
  • Infrastructure Planners
  • Risk analyst & risk managers
  • Sustainment and acquisition project managers
  • Systems designers / engineers
  • Logistic managers
  • Knowledge managers
  • Contract/Procurement managers
  • Engineering managers
  • Procurement officers
  • ERP managers / analysts


Dr Ali Khosravi is a Senior Consultant at Excellencers® Co. He has completed his PhD at Macquarie University, Sydney and has led more than 30 major business improvement projects within a range of industries including health, education, telecommunication, construction, water and sewerage, power generation and distribution, food, automotive, oil drilling, and a two-billion-dollar oil refinery and petrochemical complex project where he was in charge of the whole feasibility study. His main fields of expertise include Business Excellence and Business Process / Performance Management. He has published articles in international journals such as Business Process Management Journal and Total Quality Management and Business Excellence Journal.